FAQ
Browse the frequently asked questions below to learn more about your stay at Inn at Aspen. If you can’t find the information you’re looking for, please contact our team directly—we’ll be happy to assist you and ensure a seamless, memorable stay at the base of Buttermilk Mountain.
Our check-in begins at 4:00 PM and check-out is at 11:00 AM.
Yes, we offer early check-in and late check-out based on availability. Our early check-in is complimentary but cannot be guaranteed, while late check-outs are available for a $50 fee until 12:30 PM. Any check-outs after that time must be negotiated directly with us.
Our cancellation policies change based on the season and rate code. For the policy specific to your reservation, please refer to the terms and conditions when booking or check your confirmation email.
Yes, we feature a 24-hour front desk that offers concierge services. Our team is here to help you with local recommendations, lift tickets, area maps, and arranging our complimentary airport and town shuttle.
You must be 21 years of age or older to check in.
Yes, we offer complimentary parking for all overnight guests.
Yes, we require a 50% deposit at the time of booking to guarantee your stay. The remaining 50% balance will be automatically charged 30 days before your scheduled check-in.
Yes, local taxis are available. Rideshare services are common during busy holiday times but are not always fully reliable in our area.
No, we do not offer valet parking at our property.
Yes, our hotel has a small fitness center on-site. Our gym includes two Peloton bikes, treadmills, ellipticals, and free weights.
Yes, we have an outdoor pool and hot tub available for our guests from 10:00 AM to 10:00 PM daily.
We welcome you to enjoy our amenities throughout your stay, with specific operational hours including:
- Outdoor Pool and Hot Tub: Open daily from 10:00 AM to 10:00 PM.
- Fitness Center: Open 24 hours a day for guest use.
- Spa Services: Not available at our property at this time.
Yes, we offer access to year-round activities directly from the property, including ski-in/ski-out access, biking, hiking, snowmobiling, and more.
We ensure that all safety and security guidelines are strictly followed per Pitkin County regulations.
Unfortunately, our hotel is not pet-friendly and we do not allow pets in our guest rooms or on the property.
No, we do not charge any additional resort or facility fees.
We allow smoking only in designated outdoor areas around the property. No smoking is permitted inside our guest rooms or anywhere inside the hotel.
Yes, our hotel features a 24-hour front desk that offers concierge services to help you with local recommendations, lift tickets, area maps, and arranging our complimentary airport and town shuttle.
Yes, we provide complimentary luggage storage and ski storage at our front desk. This is especially helpful if you arrive before our 4:00 PM check-in time or want to hit the slopes after our 11:00 AM check-out.
We have coin and credit card-operated laundry machines available on-site for guest use. We do not offer dry cleaning or full-service laundry options.
Yes, we accept guest packages at the front desk free of charge.